Google Email Problems

Yesterday morning individuals began reporting that they were not able to access their MCS gmail account. They had received an error stating that their account was deactivated or that their password needed to be changed. The cause of this problem was a synchronization process that we run on a regular basis to keep your MCS network login ID/password in sync with your Google Apps account login information.

If you have been effected by this problem, (which is why you are probably reading this), please read through to the end before doing anything. There is important information you need to know before you go through this short exercise

The root cause of the problem has been identified and a fix has been put in place. The solution at this time, for those individuals not being able to access their Google Apps account is simply to change their password on their Macbook and wait 15 minutes. The sync process is currently running every 15 minutes to expedite the account sync process and fix those account logins that have been corrupted.

System Prefs Menu

System Prefs Menu

In order to change your Macbook password , first select the “System Preferences” menu item from the Apple menu.

The System preferences application wil run and you will be present with a host of icons to choose from. Click on the  Users & Groups icon, and you will see your computer account. Make sure that under your account name it says “Mobile User”, in the spot where my account says “Admin”. If it does not say “Mobile User”, you can stop right here and bring your laptop to your BTL, As this fix is not going to help your problem.

Now select your account, then click on the change password button and follow the instructions in the change password pop-up dialog.

Apple User Account

Apple User Account

Changing your password in this way will change any service accounts associated with your network login. The following accounts are affected by the password change:

  • Schoolwires
  • Google Apps
  • Apple Wiki
  • WordPress Blogs
  • Helpdesk
  • Destiny

This now means that all your logins for those services have now been changed. Please note that the Google Apps sync usually runs once per day, in the evening, so future password changes will only be applied at that time. As of the time I am writing this, the sync is running every 15 minutes until we get everyone’s account working properly that has had a problem. All of the other accounts are changed immediately.

This issue has not effected any student accounts that we know of, but that does not mean that they are all good. If you know of a student having this problem, having them change their password on a Windows computer in a lab will accomplish the same thing.

Important: change your password ON YOUR OWN LAPTOP!! If you change your password using someone else’s laptop, when you go to log into your laptop you will receive a message about your keychain password being wrong. Handled correctly this is easy to fix, but beyond the scope of this post.